A look at how IoT tech is impacting customer experience.
Tag: Customer Interface
Implications of IoT on customer interface discussed at Frost & Sullivan’s Malaysia summit
At the 6th annual Customer Interaction Malaysia Summit held in Kuala Lumpur by global consulting firm Frost & Sullivan today, experts from across industry discussed, among other things, how businesses could improve customer experience, the impact of Big Data, the benefits of Interaction Process Automation (IPA), and the implications of the Internet of Things (IoT) on customer interface.