Singapore, November 23, 2021: H2X multi-conversational AI platform company UIB today announced that it had added to its existing WhatsApp Business Solution Provider (BSP) relationship by integrating Apple Messages for Business (formerly Apple Business Chat), Google’s Business Messages, and Instagram into their omnichannel Messaging Service Platform (MSP) API.
UIB’s certified resellers use UIB’s multi-award-winning, UnificationEngine-powered API to provide their end customers with seamless, omnichannel and omnimodal text, voice, and video messaging. UIB provides API access to over 50 of the most popular Asian and Western, enterprise and consumer messaging brands – including chat apps, smart speakers, robots, and video assistants – via a single integration.
UIB Founder and Chairman Toby Ruckert said, “We are thrilled to further enhance the scalability of our offering and increase the value of UIB’s SaaS and on-premise solutions for all of our conversational AI resellers and their clients with an out-of-the-box, integration-ready API with Apple Messages for Business, Google’s Business Messages, and Instagram messaging. Google’s Business Messages integration with Google Search and Google Maps makes it effortless for people to instantly begin a conversation with every company, store, and brand. And our resellers use UIB’s conversational AI framework to automate Apple and Instagram chat and conversations for their end customers for enterprise and customer-facing use cases for banks, telcos, property developers, insurance companies, healthcare providers, government agencies, and many others.”
This Website got in touch with Toby on his company’s latest move. In an email interview, this is what we asked…and the answers:
Q) What trends are you seeing?
A)We are seeing customers think more strategically about using omnichannel for business continuity. The same customers who felt comfortable with just a single popular channel, like WhatsApp, are now viewing it as a business imperative to have multiple channels from different providers to communicate without interruption with a wide range of users working remotely on different platforms.
Q) What are your Reseller Partners doing?
A) We love the purpose-driven innovation of our Reseller Partners. They are transforming historically technology-conservative industries. For example, they are creating new solutions for banking and healthcare that reduce labor costs and provide customers with instant access to text, image, audio, and video information in their preferred language on all of their favorite platforms.
Q) What is the biggest change you have seen in the last 12 months?
A) This time last year, it was the CTO, CIO, or other head of innovation/digital transformation that contacted our Reseller Partners to say, “Our company needs this.” Today, our Reseller Partners are getting calls from CFOs. They are calling them because of the financial impact implementing a conversational AI/conversational IoT solution will have on their business, whether it’s a customer service, sales and marketing, or talent acquisition/recruiting use case.
Mexico City-based Kmote Technologies Co-Founder and Chief Marketing Officer Ricardo Altamirano said, “a huge part of the success we’ve had with our KlayBot recruiting chatbot is due to UIB’s omnichannel MSP API. UIB’s API allows our enterprise clients to design and create a true, omnichannel experience for their talent acquisition processes. Adding Messages for Business, Business Messages, and Instagram messaging makes our recruitment AI accessible to candidates looking to connect and apply for jobs with the world’s top companies.”
“We pride ourselves in developing advanced conversational agents, powered by Artificial Intelligence (AI) and Natural Language Processing (NLP).” Austin-based Fountech Solutions Business Operations Manager Marina Kyriacou said, “Being a certified UIB reseller partner allows us to seamlessly integrate with their omnichannel MSP’s API for exciting new conversational solutions, virtual assistants (chatbots), and conversational interfaces. It’s a pleasure working with UIB’s professional, helpful, knowledgeable, and reliable global team and we look forward to continuing to work together with UIB on many more projects to make our clients’ visions a reality.”
According to Google’s Business Messages Head of Partnerships Rob Lawson, “We’re thrilled to have UIB add Business Messages to their omnichannel MSP API. With the integration, their reseller partners can offer their end customers an upgraded messaging experience through Google Search, Google Maps, and brand-owned channels.”
Ruckert concluded, “As companies come out of the Coronavirus crisis and as telcos monetize 5G, we expect our reseller partners to use UIB’s technology to meet the increasing demand for conversational solutions. This includes not just conversational AI-powered autonomous communications automating pre- and post-sales conversations with chatbots, virtual assistants, and conversational interfaces but also conversational IoT enabling people to talk and text buildings, robots, cameras, sensors, and all of their different smart home devices and systems, regardless of manufacturer or ecosystem.”
Image credit: UIB